Terms and Conditions

Last Updated on 27 October 2026

The Hormone Clinic is a company incorporated in England and Wales under company number 14099060. This provides an online service that provides bespoke treatment to women who suffer from symptoms associated with perimenopause, menopause, premenstrual syndrome (PMS), premenstrual dysphoric disorder (PMDD), postnatal depression (PND) and hormonal acne. Treatment for men includes andropause and testosterone deficiency. It also provides adjunct treatment for enhancing the treatment of some hormone related conditions such as: female and male anxiety and depressive disorders, polycystic ovary syndrome (PCOS), and endometriosis. It provides this service and related services (the “Services”) through its website at https://hormoneclinic.uk (the “Website”), and its medical software partner Semble.

The provision of services to you by The Hormone Clinic and Semble, are all subject to these Terms and Conditions (“Terms”).

Please read these terms carefully before using any of the services. If you do not understand or agree to and accept these terms in full, you are not authorised to use or access our services and you should not use them.

These terms form a legal agreement (the “agreement”) between you and The Hormone Clinic. Please print a copy of these terms for your records and future reference.

Please note that The Hormone Clinic reserves the right to update these terms with any changes the clinic makes in accordance with CQC guidance, updates and recommendations.

Emergency Notice

Our services are not suitable for any emergency medical situation or for any diagnosis or treatment that may require a physical examination.

If you are in an emergency situation (or you think there is the opportunity for the situation to escalate to one considered to be an emergency situation) or you require urgent or emergency treatment, you must contact the emergency services by dialling 999 or seek other emergency medical services.

1.Definitions

In these Terms the following definitions shall apply:

“Advice” means any advice or information provided (whether through voice communication, video or electronically) by The Hormone Clinic or via the Semble system
“The Hormone Clinic Clinician/Doctor” means a medical practitioner employed or engaged by The Hormone Clinic who will devise and implement a Treatment Plan
“Services” means those services that we agree to provide to you which may include (without limitation) Advice, providing access to Doctors, formulation of Treatment Plans, provision of Treatments, referrals to specialists, prescribing certain medicines, and the sale of Products.
“Treatment” means the Advice, procedures, tests and medications provided to you in accordance with your Treatment Plan
“Treatment Plan” means the bespoke treatment plan devised for you by The Hormone Clinic specialist based (without limitation) on results of tests, medical reports and diagnoses from Doctors, and other relevant information provided by you.

2. About The Hormone Clinic

The Hormone Clinic provides a service that:

allows users to have online video consultations with doctors on a paid-for, private basis;
aims to facilitate the purchase by users of hormone replacement medications; and
allows users to choose to have their compounded BHRT prescription sent to them from our nominated compounding pharmacy.

We provide treatments to men and women over the age of 18.

The Hormone Clinic is registered with the Care Quality Commission (the “CQC”). The CQC monitors, inspects and regulates health and social care services.

All pharmacies are registered with the General Pharmaceutical Council (GPhC) and information about each of them can be found at www.pharmacyregulation.org/registers/pharmacy. If you require further information about a pharmacy, you can contact the pharmacy directly on the number listed for that pharmacy. All prescription medication dispensed by a pharmacy, and all other products and services supplied by a pharmacy, are dispensed and supplied under that pharmacy’s terms and conditions, a copy of which can be obtained directly by contacting the relevant pharmacy. The Hormone Clinic is not responsible for the dispensing, supply and/or delivery of any medication, treatment, product or service prescribed to you or ordered by you.

The services and any advice are provided for non-urgent circumstances only. If you require emergency medical attention, any other treatment that is urgent, a physical face to face examination, or if your situation is not suited to remote communication, we strongly advise that you contact your General Practitioner (“GP”), or the emergency services. The services are in no way designed or intended to replace the services of the NHS or services provided by your GP.

If you need any information, require assistance or have a complaint about the website or any of our services, please contact us by one of the following methods: By email: dr.jones@ppm-pa.com or call us on 0204 553 6651 between the hours of 9.00 am and 5:00 pm Monday to Friday.

3. Registration and Eligibility

When you register with us, you agree to provide us with the following:

your full name, including any middle names, maiden name if married, or any other names you have been previously known by
date of birth
full postal address including postcode
your GP name and address
a photo ID (passport or driving licence) for identification purposes at the time of consultation

You confirm to the best of your knowledge to have exercised all due skill and care that the information you have provided is complete, true and correct.

A copy of your identification will be stored on our secure Semble medical software in your medical record for future identification purposes. The Semble platform meets the requirements of GDPR.

4. Your Account

You agree, at all times, to provide us with accurate and complete information in your registration and account, and to update such information as appropriate.

5. Consultations

A few days before your consultation, please ensure that you know how to log on. If you have difficulty, you can contact our admin team who will take you through the necessary steps.

You must have an available photo for proof of identity (for example a Passport or Driver’s Licence) to show the Doctor at the start of your consultation. If the doctor cannot verify your identity, they may choose to cancel the consultation or be unable to issue a prescription. Please therefore ensure that you provide correct and accurate information.

At the beginning of each consultation, the doctor will confirm the address from where you are having your consultation from. The purpose of this is, in the unlikely event of an emergency, the doctor can notify the emergency services of your location.

The Hormone Clinic provides a service that allows users to consult with a doctor via secure video chat via our software Semble.

You agree to always provide any doctors with whom you have a video consultation, accurate and complete information about you.

Medical Information and Supporting Documents

The clinic will only accept additional medical information or supporting documents that have been specifically requested. The treating doctor will determine, during the initial assessment, whether any further information is required or would be beneficial to diagnosis and treatment formulation. Unrequested documents should not be submitted and will not routinely be reviewed.

The doctor allocated to you will record the results of the consultation as required by law and regulatory requirements. You agree to review and inform us of anything that you believe to be incorrect or inaccurate.

At the time of your consultation:

You must make sure that you have a good internet connection.

consultations must take place in a private setting. They cannot take place if you are in a car, driving, walking in a park, in a café or in another non-private environment;
you must attend your appointment on time; and
the doctor may terminate the consultation if these requirements are not met. You will need to rebook a new consultation and pay again.

6. Ongoing Reviews

Once your treatment is stable, you are generally required to have a review with your doctor every 6–12 months to continue treatment at The Hormone Clinic, or sooner if clinically indicated. Your doctor will advise you of the appropriate review interval for your individual treatment and monitoring needs. You are responsible for booking and attending your review within the recommended timeframe. Please allow sufficient time to arrange the appointment before your medication is due to run out.

If you have not been seen by your doctor for more than one year, you may be required to book a new-patient initial consultation before treatment can continue.

7. Blood tests

The Hormone Clinic requires blood tests to be undertaken through a laboratory approved by the clinic. The clinic will arrange testing through its selected laboratory provider or providers. Blood test results obtained independently from other laboratories will not routinely be accepted unless specifically approved by the treating doctor.

Additional Blood Tests

The treating doctor will determine which blood tests are clinically relevant and necessary for assessment, diagnosis and treatment. Patients may not request additional blood tests through the clinic’s laboratory arrangements unless these have been authorised by the doctor.

A copy of the blood test results can only be provided after your follow up consultation with the Doctor.

If you are a new patient and you have had your initial consultation, you are required to schedule your first follow up appointment to discuss the results with the doctor.

8.Prescriptions

If the doctor, based on his/her medical assessment, decides that you are suitable for treatment, he/she may issue a private prescription that shall be dispensed by the nominated pharmacy.

All our prescribed medications are currently dispensed by Roseway Labs Pharmacy, a GPhC-registered pharmacy. Further details on how to obtain prescribed medications are provided at the relevant time.

You understand and accept that there is no guarantee that you will be approved to receive a prescription following a video consultation. Prescriptions are issued at the sole discretion of the Doctor.

Prescription Continuity and Patient Responsibilities

It is your responsibility to arrange and attend follow-up consultations and to complete any required blood tests within the timeframes recommended by your doctor, to enable your treatment to be reviewed and prescriptions to be considered in a timely manner.

You should plan ahead and allow sufficient time for appointments, blood tests, clinical review, prescription preparation, dispensing and delivery of medication. You should not assume that a prescription will be issued automatically or that a prescription can be provided solely on request.

Prescriptions will ordinarily be considered following an appropriate clinical consultation and review of any required monitoring results. The decision to prescribe, including the type, dose and duration of any prescription, rests with the prescribing doctor and is subject to clinical assessment and prescribing requirements.

In exceptional circumstances, the prescribing doctor may, at their discretion, consider issuing a prescription outside a consultation, subject to clinical appropriateness and patient safety. Such prescriptions are not guaranteed.

If you do not arrange your appointments or required blood tests in good time, this may result in a delay in prescribing or an interruption to treatment. You remain responsible for arranging the necessary reviews and monitoring in sufficient time to reduce the risk of running out of medication.

Please note that the only controlled drugs that we can prescribe at The Hormone Clinic are Testosterone and DHEA. These two medications are classified under Controlled Drugs Schedule 4 Part 2.

Other types and classes of controlled drugs (or restricted drugs and substances as classified by The Misuse of Drugs Regulations 2001), specialist drugs, medications that require closer monitoring, drugs such as benzodiazepines, opioids such as morphine, and other classes of drugs regarded as strong painkillers such as a high dose codeine phosphate are considered unsuitable for prescribing online. This is not an exhaustive list, and there may also be other drugs and medication that doctors will be unable to prescribe. If you require these medications, please do not book an appointment with us as these will NOT be provided and you will still be charged for the consultation.

All medications prescribed will be related to hormone replacement therapy.

You agree and consent to The Hormone Clinic sharing basic identification data with the nominated pharmacy, for the purposes of enabling the pharmacy to verify your identification on collection of your prescription. The pharmacy will contact you directly to process the prescription, including to confirm your details and, if the delivery option is selected, to arrange delivery.

All prescriptions that are issued by a doctor are only valid at approved UK pharmacies.

There is a £40 charge for each prescription prepared by the doctor. This covers the administration involved in preparing the prescription, which is a legal document. Any fee for a prescription considered outside a consultation should be confirmed with the clinic before it is prepared.

Problems with the processing of prescriptions, the dispensing of medication, by pharmacies.

The Hormone Clinic has no control over or responsibility for any individual pharmacy, or its policies in relation to the acceptance or processing of prescriptions, the dispensing of medication, or delivery or opening times.

If a prescription issued to you by a Doctor is not processed, dispensed or (if applicable) delivered to you correctly; we recommend that you contact the nominated pharmacy. You may, in these circumstances, be entitled to a refund from the relevant pharmacy. You will not, however, be entitled to a refund for the fees you have paid for the video consultation itself.

9. Fees

The fee for an initial consultation is stated on the website and will be up to 45 minutes.

The fee for a follow up consultation is stated on the website and will be up to 20 minutes.

All licensed and compounded medication prescribed to you must be paid via our medical secretary before an electronic prescription will be sent to your nominated pharmacy. Your medication will be posted to you.

10. Video Consultations

For a video consultation, you must make a booking online and choose a time slot, or arrange an appointment via our medical secretary. All appointment times are by reference to local UK time.

Following the completion of your booking for a consultation, you will receive an email confirming the date and time of your appointment together with a link to access the secure video consultation. You should receive this email within one (1) hour of making your booking. If you do not receive this email, please first check your email junk folder, and if you still haven’t received the email, please contact us at dr.jones@ppm-pa.com.

At times, due to medical emergencies and other reasons beyond our reasonable control, we may also need to change your appointment time. We reserve the right to do so at any time up to the confirmed start time of your appointment. We will, in such circumstances, write to you or call you to agree an alternative appointment time.

On the date and time of your allocated slot, you must click on the link provided to you to commence your video consultation.

Following the end of the consultation, the Doctor will, if required, issue a prescription based on the information you provided.

You may cancel an appointment for a video consultation at any time up to two working days before the confirmed start time of your appointment without incurring any charges.

11. Cancellation Policy

If you wish to cancel, either call us on 0204 553 6651 during our working hours or email us at dr.jones@ppm-pa.com and provide your name, date of birth and the time of your consultation.

Please note that if you cancel your appointment with less than two working days’ notice, you will be charged the full appointment fee and will need to rebook at the full rate.

All registration documents MUST be submitted prior to the initial consultation, otherwise your appointment will have to be cancelled and you will be charged for the full appointment time.

12. Accessing the Semble System

Access to the Services relies on you being able to receive data over the Internet via Wi-Fi or a mobile data connection, using a PC, mobile device or tablet. You are responsible for making all arrangements and payments necessary for you to access the services, including internet and network connections, an appropriate mobile device, and any additional software or hardware required.

In order to participate in a video consultation via the Semble system, you will need to ensure that the operating system and browser you are using meet the following minimum specification:
Operating System requirements: Windows 10 or Mac OS X 10.11.6 or newer
Browser: Google Chrome

We recommend that you check this prior to the confirmed start time of your video consultation, as we will not be able to refund your fee if you are unable to connect as a result of the operating system and / or browser that you are using, or if you have a poor internet connection.

For the internet connection, we recommend a minimum of 1MB/s of available bandwidth, and at least 3MB/s of available bandwidth for the best connection for a Live Consultation.

In the event of a lost connection, the Doctor will endeavour to contact you to re-initiate the consultation or contact you by telephone.

You agree and accept that we are not responsible for:

(i) The availability of the internet or any communications network; or

(ii) For any errors caused by transmission of information, data or communication over telecommunication carriers or poor internet connections.

13. Unavailability of the Services

We will do our utmost to ensure that availability of the services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

In the unlikely event of a problem with the provision, or the unavailability, of the services:

(i) We will use our reasonable efforts to restore the services and rectify any defects;

(ii) We will try to contact you by telephone to continue the consultation;

(iii) You will not be required to pay or (if applicable) you shall be entitled to a refund for any service or product purchased where we have caused such defect and we were unable to provide you with the service or product following your purchase.

14. Payment

In order to pay for the services, you will need to provide payment card details. You must have appropriate authority to use the payment card which you use for payment. We do not accept cheque or cash payments.

Your card will be charged at the time of booking a consultation.

You agree and authorise us to charge your debit or credit card with any charges for services or products that you have purchased. Any failure of authorisation processes will result in the services or products not being provided and any booked consultations will be cancelled.

We do not take payments from insurance companies.

Payment processing services are provided by Stripe. The details you provide to us via the Semble System are passed directly to Stripe and will be subject to its terms of use and privacy policy (https://stripe.com/gb/privacy). By inputting payment card details, you are consenting to the use of the payment card details by Stripe for the purpose of paying for your order. If you have any questions relating to these services, please contact Stripe at privacy@stripe.com.

15. Your use of The Hormone Clinic and the Services

By proceeding to use The Hormone Clinic, you agree to the following:

(i) You must disclose all relevant information truthfully to the best of your knowledge. This applies to both during the video consultations as well as any other communication with a Doctor.

(ii) The services and advice provided to you when you use The Hormone Clinic is based on the information you have supplied. It is your responsibility to ensure this information is accurate and complete and you accept that failure to do so (whether intentionally or not) will affect the advice given to you and the medicines prescribed to you and, as such, may have consequences for which neither we or any Doctor can be responsible for.

(iii) We cannot accept liability and are not liable for any loss, damage or distress that you may suffer as a result of your failure to follow advice provided to you when you use The Hormone Clinic or from your failure to pass on information to your regular healthcare provider. You accept that the advice given to you by any Doctor does not replace the advice you receive from your regular healthcare provider. You should inform your regular healthcare provider about any treatment and/or medication that you receive through The Hormone Clinic. We will seek your consent to share relevant information with your GP in accordance with the policy set out below.

(iv) We share your personal data with pathology laboratories (e.g. for blood analysis), pharmacies, diagnostic clinics (such as but not exclusive to ultrasound clinics, mammograms and bone scan clinics). In addition, we will share your personal data with appropriate specialists if the need arises.

In accordance with the General Medical Council’s guidance on prescribing and managing medicines, The Hormone Clinic will seek your consent to share relevant information about your treatment with your GP.

Following a consultation, the treating doctor will prepare a summary of your consultation, including relevant medication prescribed, treatment changes and recommended monitoring and review arrangements. This information will be sent to your GP as appropriate, and a copy will be provided to you for your records.

If you do not consent to information being shared with your GP, the doctor will explain the potential risks to your safety and ongoing care. The doctor will consider whether prescribing or continuing treatment without sharing this information can be justified. Where the doctor considers that not sharing information could pose a risk to your safety, treatment may not be initiated or continued. The discussion and any decision made will be documented in your medical records.

We may need to share your personal data with health authorities, NHS Trusts, special health authorities, legal authorities and ambulance services. With your consent and, subject to strict sharing protocols about how it will be used, we may also share your information with social services, education services, local authorities, voluntary sector providers as well as the private sector.

Please note that in an emergency situation, we may need to contact a healthcare professional, social services or the emergency services without your consent, even when you have not consented to contacting your GP.

(v) If medication is prescribed and dispensed to you, you are responsible for checking that the medication dispensed by your nominated pharmacy is the correct medication and that such medicine is not damaged in any way. If in doubt, you must contact the pharmacy to seek advice. You must carefully read all product packaging and labels prior to taking any medication or commencing treatment.

By registering with us, and placing an order through The Hormone Clinic, you warrant and represent to us that:

(i) you are legally capable of entering into binding contracts;

(ii) you are at least 18 years old;

(iii) you have not registered with us more than once and only for yourself;

(iv) you have provided your legal name and permanent address;

(v) you have answered all questions truthfully and fully and you have not omitted anything of importance; and

You further undertake that:

(i) you will not take part in a video consultation or use the services on behalf of anyone other than yourself;

(ii) you will comply with any instructions given in relation to any prescription provided to you including in particular route of administration, timing and dosages, and you will promptly report any side effects of any prescription to a doctor;

(iii) you will not use any medication prescribed to you after its expiry date;

(iv) you will immediately notify us or the doctor if any information held by The Hormone Clinic about you is inaccurate or incomplete;

(v) in the interests of maintaining privacy and security of information, you will not make any private copies of any recordings of consultations.

(vi) you will not permit any unauthorised person to access your prescription or use medication prescribed to you.

16. Limitation of Liability

The Hormone Clinic’s liability for all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law. The Hormone Clinic shall not be liable to you or be deemed to be in breach of these terms and conditions by reason of any delay in performing, or any failure to perform, any of our obligations if the delay or failure was due to any cause beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits the liability of The Hormone Clinic:

for death or personal injury caused by our negligence;
for any matter which it would be illegal for us to exclude or attempt to exclude our liability; or
for fraud or fraudulent misrepresentation.

Subject thereto:

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Services shall be limited to and not exceed £1,000; and
We shall not be liable to you for any loss of profit, loss of business or for indirect or consequential loss whatsoever (howsoever caused) which arise out of or in connection with the Services provided or to be provided to you

While The Hormone Clinic may prescribe medications and/or recommend treatments and/or products to be supplied by third parties, The Hormone Clinic is not responsible for the supply and/or delivery of such prescribed medications, treatments or products which shall in each case be the responsibility of the relevant provider.

All Doctors are independent specialists and are registered with the General Medical Council in the UK, and their registration details and status can be found at www.gmc-org.uk. Doctors are not employed by us but are independent contractors, and all are obliged to provide their services with the knowledge, skill and care in accordance with the guidelines and regulations laid down by the General Medical Council, and to carry professional indemnity insurance of at least £1,000,000 per claim. We do not guarantee the availability of any particular Doctor. Advice and services provided or offered to you by a Doctor are the sole responsibility of that Doctor. Subject to the above, and to the extent permitted by law, neither The Hormone Clinic or a Doctor or any third parties involved in or connected with the provision of the Services shall be liable for:

(i) any loss, damage or distress arising from reliance on information or reliance on availability of the Services; or

(ii) any indirect, consequential or economic loss, damage or distress (including any such loss, damage or distress arising from unauthorised use of or damage to your data or content), incurred by you or any user of the Services as a result of using The Hormone Clinic.

Subject to the above, and to the extent permitted by law, neither The Hormone Clinic, any Doctor or any third parties involved in or connected with the provision of the Services shall be liable for any loss, damage or distress or damages arising in circumstances where the Services, Advice or Products are used for any treatment that is urgent, is an emergency or where a physical face to face examination is required or where the issue is suited to non-remote communication. We advise that, in any of these circumstances, you contact your GP, other medical practitioner or the emergency services.

17. Content on The Hormone Clinic system

The Hormone Clinic does not warrant or make any representation as to the accuracy of any information or advice or any material or links to any articles or publications on the Website or any part of The Hormone Clinic. Any information provided on the Website or any is for educational and informational purposes only, and none of it should be construed or relied upon as medical advice, unless it is directly provided to you by a Doctor.

The Hormone Clinic does not accept any responsibility for any loss which may arise from reliance on any information contained on the Website.

18. Links from the Website

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

19. Communication – Written/Email

You accept that communication with us will be mainly electronic and where such information would normally under applicable laws be required to be sent to you in writing you waive this right and agree to receive any such information from us electronically. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

The Hormone Clinic can be contacted by emailing us at: dr.jones@ppm-pa.com

20. Changes

We may make changes to The Hormone Clinic, any content or material published, or these Terms at any time at our absolute discretion. Depending upon the changes we may require you to read and accept a new agreement for you to continue to use The Hormone Clinic and Semble system.

21. Use of your Personal Information

You agree to our use of your personal information as set out in our Privacy Policy

In particular, any personal information relating to you that you provide to us or that is generated as a result of your use of the services (e.g. the results of any consultation with a doctor) may be used to:

(i) provide the Services, Advice and/or Products purchased;

(ii) provide information to other healthcare providers and professionals;

(iii) take payment for the services and/or products purchased;

(iv) provide relevant information to doctors and nominated pharmacies involved in conducting consultations with you and / or dispensing prescriptions;

(v) detect or prevent fraudulent activity; and

(vi) comply with requests by any regulatory authority.

If you have any concerns in relation to the way we are using your personal data, please contact us at dr.jones@ppm-pa.com.

22. Feedback / Complaints

Patient care and satisfaction are of utmost importance to us, so we are keen to gain your feedback, both positive and if something hasn’t worked for you. If you have any feedback you’d like to share with us please email dr.jones@ppm-pa.com. All comments are then shared and addressed internally with the relevant parties.

In the event that you wish to make a complaint, you may do so by emailing us at the email address noted above. We request that all complaints are made in writing and as soon as possible after the event so that we may establish what occurred in a timely manner.

We will allocate a senior member of our team to deal with the issue raised in your complaint. The senior member of our team allocated to your complaint will investigate every aspect of the complaint and discuss it with all those concerned or involved.

We endeavour to resolve all complaints quickly. We will acknowledge your complaint within three (3) working days and will aim to have it fully investigated within twenty (20) working days from the date we receive it. We will write to you to let you know of any delays to this timescale.

Upon completing our investigation, you will receive a letter setting out the outcome of our investigation into the complaint, and we will take any and all actions necessary and reasonable to ensure that the problem is not repeated.

The details of our complaints procedure is outlined on our website in the Footer.

23. Respect

We believe that a healthy doctor-patient relationship is based on trust and mutual respect and is the cornerstone of excellent patient care. On the rare occasion that this relationship may break down, our clinic may decide it is in the best interests of the patient that he or she finds a new practice. Equally, if a patient refuses to comply with our clinic policies, we may have no option other than to refuse any further treatment, in the interest of patient safety clinical standards.

The patient care team plays an integral role in your overall treatment at the clinic and takes great pride in delivering the best possible service. We kindly remind patients to treat them with the mutual respect they deserve.

No form of abuse, be it physical, sexual or verbal towards any of our staff will be tolerated and will result in immediate removal from our patient database.

24. General

All provisions of this Agreement which by their nature are intended to continue shall survive termination, including terms relating to exclusions and limitations of liability, intellectual property restrictions and on-going use of your data.

Termination of this Agreement or the Services shall not affect accrued rights and liabilities of you or us up to the date of termination.

No provision of this Agreement is intended to be enforceable by any person other than you and us.

We may, without your consent, assign or transfer any or all our rights and obligations under this Agreement to any successor in title of all or part of the services, or intellectual property or other rights or obligations subsisting in relation to the same.

This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between them, whether written or oral, relating to its subject matter.

Each party agrees that it shall have no remedies in respect of any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement. Nothing in this paragraph clause shall limit or exclude any liability for fraud.

If any provision of this Agreement is found by any court or legal authority to be invalid, unenforceable, or illegal, the other provisions shall remain in force and, to the extent possible, the provision shall be modified to ensure it is valid, enforceable, and legal, whilst maintaining or giving effect to its commercial intention.

We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This does not affect your legal right to have goods services provided within a reasonable time or to receive a refund if services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

This Agreement is governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction to hear any disputes arising in connection with it.

The Hormone Clinic

Company Registration: 14099060